• How do you make SGN take over the TPM if the TPM was disabled when Bitlocker first encrypted?

    Windows 10, SGN 8, TPMs, and not previously encrypted before SGN activated Bitlocker. Two of our sites all had the TPMs disabled when we rolled out to them so they had to set up PINs. For the moment I don't want them to have to enter PINs. I turned…

  • Safeguard Enterprise Client not synchronizing

    Hi Pros, I have a problem with a Windows 10 machine with Safeguard Enterprise. As I incidentially found out yesterday, the last synchronization took place on the 1st of August this year. I tried everything I found on the web and everything I could…

  • Windows 10 Kiosk Mode with SafeGuard (Bitlocker TPM Only)

    Hello, i have 4 Notebooks with TPM Chip. Installed with Windows 10 Pro and Encrypted with Sophos Safeguard / Bitlocker. The Notebooks work as an "Kiosk PC" so i configured a local user with auto login and will Start in Kiosk Mode to only show one…

  • Safe guard 8 - USB auto encryption windows 10

    I have a policy working correctly for windows 7 that auto encrypts USB keys on insertion, and then you can remove the key and put it on another machine. But how can you do this on a windows 10 machine that is using bitlocker ? I want to be able transfer…

  • PrivateDisk: Error while mounting the disk (18)

    Hi @ all, i have a Problem while creating a container. I got the following Erro Message: An error occured while mounting the disk. (18) Do you guys know what tha mean? The problem occured on a Windows 10 Client. Where can I find a detailed logfile…

  • SafeGuard Easy; Key ring can not be opened

    Hi all, I installed SafeGuard Easy on Win 10 using the Default Stand-Alone Policy and am being prompted for a SafeGuard login following the Windows login. I am also being told that the key ring can not be opened. Any help would be appreciated.

  • Windows 10 Education - Bitlocker C/R - Dell XPS 13 9350 - no boot device found - UEFI entry "sophos boot" - boot error

    Hello, I have a dell XPS 13 9350. A client came to us with a prompt for Bitlocker recovery key (not challenge/response). Once recovery was complete, the device attempts to boot and responds with "no boot device found". The recovery type for this computer…

  • Safeguard and Windows Hello

    We are testing a Windows 10 Enterprise deployment with Safeguard 8 on a Lenovo X1 Yoga. The Bitlocker PIN works as expected and we can login normally without issue. However, when we pass through the Windows prompt with the fingerprint reader Safeguard…

  • Sophos Safeguard Enterprise unsing SED M.2 and SSDs

    Hello, i have browsed through various manuals and searched in the forum but i still don't geit it right in our enviroment. i have Sophos Safeguard Enterprise Server 8.00.0.280 and now various test clients using SafeGuad Client 8.00.0.251 (newest i…

  • Windows 10 Updates with Sophos

    Good morning, With Safeguard installed on Windows 10 and the drive being encrypted, is there a way to apply Windows 10 Build updates (1511, 1607, etc.)? So for example, (assuming safeguard 8.1 was released), would there be a way to upgrade Sophos to…

  • Windows 10 Lancrypt

    Hi, as stated here: https://community.sophos.com/kb/de-de/122505 Sophos will add Support for Windows 10 in 2016 Q3. Q4 just started and still no LanCrypt for WIndows 10. Anyone know, when we can count on LanCrypt Supporting Windows 10? My CEO…

  • RE: Sophos Encryption Windows 10

    Could you elaborate more clearly in a step-by-step fashion for installing SafeGuard on a Win10 laptop? I have a new Dell Ultrabook E7470 with Windows 10 Pro. I installed the 7.00.2.23 agent. I installed the cert for the server. I did not understand…

  • Windows 10 upgrade

    Good morning, We are upgrading some of our computers to Windows 10 and having issues with Sophos starting the encryption once reinstalled after the upgrade. Details: OS: Windows 7 Pro x64 upgrading to Windows 10 Pro x64 Models: Mostly Dell Latitudes…
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