• Best way to migrate existing users from Bitlocker Challenge/Response to standard Bitlocker recovery key

    Hello, We've been experiencing issues using Challenge/Response with the latest SafeGuard 8.00.5 client on Windows Bitlocker clients. We just had a case where a feature update occurred and the computer was not encrypted at the time (likely due to TPM…
  • Windows 10 Education - Bitlocker C/R - Dell XPS 13 9350 - no boot device found - UEFI entry "sophos boot" - boot error

    Hello, I have a dell XPS 13 9350. A client came to us with a prompt for Bitlocker recovery key (not challenge/response). Once recovery was complete, the device attempts to boot and responds with "no boot device found". The recovery type for this computer…