• How to recover a file encrypt when the person is definitely gone

    How to recover a file encrypt when the person is definitely gone. Do you have an idea ? Thank you in advance.
  • Lenovo X1 Carbon 4th Gen - Display Issues

    Team member works from home he has issues with Sophos on a loaner LT( X1 Carbon 4th Gen (Type 20FB, 20FC) Laptop (ThinkPad) - Windows 7 Professional Edition SP1 He has KVM switch ( no issues with using previous software .ex securedoc) Issues with…
  • SGN 8 Enterprise GPO setup process

    Hi All, I'm new to the community and need a little help with properly setting up SGN 8 Enterprise GPO's for silent install. I've looked through many threads of the same/similar topic but all are not related SGN 8 or have no response/solution. I'd…
  • SGN 7 uninstall error 1603: fnSaveCRAREA returned actual error code 1603

    Hello at all, I currently provide an uninstallation of SafeGuard Enterprise Client 7.00.1.2. On the same machine I have 4 of 5 times an error during uninstall of Client with following information: PrepareCleanUp: Write success value name: EventMessageFile…
  • Database inconsistency - Key

    Hello, i get some dataspace inconsistency error promt at opening SafeGuard Mangement Center. I think i will need some SGNKeyTester to fix it because i cannot add new users to encrypted devices atm. Database integrity check from the menu does not…
  • SafeGuard Management Center 7.00.0.97 not generating user Certificate after first sign-in

    I'm noticing a most recent issue with our SafeGuard environment where newly added members to our AD are assigned an natively encrypted end-point managed by our Management Console. Once they've signed into the machine for the first time, they are not receiving…
  • Win 10 1607 (Education) - anyone using V7 SG successfully?

    Currently experiencing a few issues with 1607 (fresh build not IPU) and V7. Although an upgrade to V8 is now in the planning I'd like to get this working properly (if possible) 1607 client wouldn't encrypt boot volume. Policy kicked in for secondary…
  • RE: Error During Safeguard installation with Version 8

    hi, the issue was happening because the server name was the same as the Master Security Officer name. I tried a different MSO name and it let me register the server. Now I'm having an error when testing the Web Service. It says that it cannot connect…