Hello as HelpDesk I have to do all recovery things in Sophos but unfortunately first time when I wanted to do C/R recovery I can't find the key, it's empty as you will see in attached image.Unfortunately windows failed to boot so it is impossible to login…

Hi We have just upgraded to SGN8 When trying to install SGN8 (with C/R) on a client with WIN10 Pro Build 1709, it goes through fine and then reboots after the config install. I then login as the user, get the initial user sync and i'm asked…

Hello, I have a dell XPS 13 9350. A client came to us with a prompt for Bitlocker recovery key (not challenge/response). Once recovery was complete, the device attempts to boot and responds with "no boot device found". The recovery type for this computer…