We have a client who has been using the Sophos Safeguard Encryption with the Outlook ad-in for encryption to send and received emails over the past few years. Once Safeguard goes EOL and we have to migrate to another product.....are there any concerns…

Hello there, I was wondering if there was a way to get a dump of all recovery keys stored in Sophos Safeguard either through a SQL query to the database or through the Safeguard API. I have not used the API before so if the process involves that,…

As the title says, our user certificates are coming up on expiration date soon. Mine personally has already expired (my MSO is another user). 1) If we do not use file encryption, is there a consequence of certificates expiring? 2) I looked at auto…

We do not use File Encryption. We basically image a computer, login to the Safeguard credential provider (or to domain, then login to the Safeguard prompt) which prompts encryption. Then we disable the credential provider and the auth prompt using the…

Hi All, If user forgot the SGN console password, is there any way to do recovery or DR? Thanks

Hi Everyone, I'm actually working on this issue of mine with the Sophos login consistently looping. I have 2 accounts, both a domain accounts that I use for login but only 1 account works and will go through the desktop. Other accounts will remain…

Hi All, A set of Windows client security patches for multiple SafeGuard products has been released to address a number of security issues. It is highly recommended to apply the patch to all affected SafeGuard Enterprise, SafeGuard Easy and SafeGuard…

Hi, I'm looking to automate our install of safeguard. We use Bitlocker with C/R as part of the SGN Client install, would anyone have the parameters to install C/R as part of the MSI ? Example: msiexec.exe <install_option> <path_to_package…

Hi all, I've a problem on 4 laptops in my organisation (Running Windows 7 Pro). Exemple for a laptop : As SGN Owner a domain user as been added with Sophos Safeguard Management Console to the laptop. The user used this laptop for months without…

Hello, I installed an Sophos Safeguard 8.0 Server with my policies. I created a testuser and enabled smartcard login for that User. With that i set the logon mode for the Safeguard authentication also to "Token". Middleware etc. is also installed…

Sorry if I missed this in one of the documents somewhere, or if this is common knowledge, but I just want to make sure it is completely possible to install SafeGuard Client on a computer already encrypted with BitLocker. I didn't see anything explicitly…

Hello all, We recently began testing SGN 8. Thus far everything appears to be working correctly on the 3 test laptops we have deployed to, with one exception. When we leave it turned on without using it for 12- 24 hours the login screen becomes unresponsive…

Hi all, hope someone can help. I have issues installing the Sophos client (SGNClient_64) software on one laptop. There appears to be an option missing. When selecting "Custom" during setup, I can see that the very first option is missing, this is the…

Hi, I just started using SafeGuard Encryption and I have a few question. I have policies setup for Full disk encryption, file encryption for users desktop, dropbox and network share. My question is when I upload an encrypted file to a website like mHelpDesk…