• Advisory: Bluescreen Bugcheck 0x3b (SYSTEM_SERVICE_EXCEPTION) on Windows 10 version 1809 endpoints running a SafeGuard 8.10 file encryption module

    Hi Everyone, Sophos is currently investigating an internally discovered issue which can lead to a bluescreen (BSOD) on endpoints running a SafeGuard 8.10 file encryption module. The issue can occur when applying Windows Updates e.g. KB4464330 to an…

  • [Sophos Notification] Advisory: SafeGuard file encryption - Local Cache corruption interrupts Windows 10 update to version 1809 (Windows 10 October 2018 Update)

    Hi Community, When updating to Windows 10 October 2018 Update a.k.a. Redstone 5 / version 1809, the system may unexpectedly shut down due to a Local Cache corruption. This is known to happen when the following conditions are met: At least one…
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