Using Sophos Safeguard Version 7.xxx I'm new to this forum and managing Sophos...I have searched the forums and documentation on how to lock a lost or stolen laptop. I have seen different methods; but all seem to lock out the current owner. How do…

We had a laptop that died on us, but the hard drive is still good. We've setup the a new laptop for the user, but we would like to be able to get their files off the old hard drive. The problem is it's still encrypted and prompts us to reformat the drive…

I have a laptop that is in use and after a few months of this laptop being deployed, it has started giving an error on login. The error is the following: Sophos SafeGuard Authentication Service is not running, no further action possible! We are…

After rolling out Safeguard 7 to Windows 7 machines we have identified an issue that when some of these machines hibernate the POA user receives "failed to login" at the Sophos login. The only solution is to use Recovery to get into the machine and then…

Hi and thinks for taking a look. I'm having No Init on Dell Precision 7510 laptops after a long wait at the Safeguard "white screen" version 7.0.2... RAID is off in the bios and set to legacy. Any ideas for a work around? I haven't tried the latest…

Where can i get Safeguard Encryption trial download link and if possible Extended Trial License for the same ?

Hi, I have recently installed a Sophos Safeguard Enterprise server and have configured some policies. I am testing out File Encryption policies on a Mac laptop prior to rolling them out. I set-up a policy to encrypt all files in the users 'Documents…

Hello, I am attempting to test standalone installations. I have Safeguard enterprise 7. The installation and encryption goes smoothly with no issues. However, its the challenge/response that is causing the issue. I have the xml key from the machine…

Hello, One of our end users is using a Dell Optiplex 790 with Version 7 of encryption. When using VGA only it loads fine and the POA screen but but when VGA and a display port to DVI cable is plugged in it loops continuously just before the OPA screen…

We have recently gotten Sophos encryption working correctly with Windows 10. Encryption was pushed and we are able to change the Bitlocker password through the Sophos icon. Windows 7 had a splash Sophos screen that used Windows credentials and had the…

On this link, https://www.sophos.com/en-us/support/knowledgebase/122505.aspx , it has SafeGuard Enterprise 8 as compatible working with Windows 10. But I cannot find a release date for this version. Does anyone know any information about when well this…

After deploying to a Windows 7 SP1 client, the machine shows up in Management Center, but there are no hard drives listed in it's details. The client was deployed with BitLocker as the encryption engine. Could it be that the hard drive is not supported…