• Sophos Safeguard 8 - Laptop is blocked - (Old User)

    Hi all, I've a problem on 4 laptops in my organisation (Running Windows 7 Pro). Exemple for a laptop : As SGN Owner a domain user as been added with Sophos Safeguard Management Console to the laptop. The user used this laptop for months without…

  • Machine auto restart after entering recovery Key

    I have sophos Safeguard Encryption 7.00.0. It is laptop with Windows 7 professional 64-bit. last successful password recovery done on 24 June. In this laptop, when performed recovery Key to unlock the machine today, just after sophos recovery key the…

  • Is it possible to have more than one owner?

    Is a user able to be an owner on more than one machine? Is that you can be an owner on one machine and guest on another? In the console, I first when to the 2nd machine and moved user account to machine and selected to save changes, Had TM do sync…

  • POA is not working - Lenovo E560 - Windows 7

    I have Lenovo 560 Windows 7 I am testing on. I did install safeguard and uninstall via all directions from Sophos. I am doing another install with same file. I first logged on to the Safegaurd Logon and made sure I had the most updated policy and it was…

  • USB not working at POA screen

    Keyboard will not work on POA screen. Currently company is using version 7.00.0.105 of Sophos Safeguard encryption I have the following hardware settings on SafeGuard Logon USB Legacy support on Display resolution vesa USP Support on ATA compatibility…

  • Custom Computer - No init

    We have a custom computer we built that we can't get sophos to finish installing on. We always get stuck at boot with no init. We started by trying the Shift, Shift F6 tricks to toggle modes which did toggle modes, but still we got no init. We tried…

  • Dell 3570 - Intermittently getting stuck on with white screen on POA

    Hi all, I've recently gotten a batch of Dell Latitude 3570 laptops running Windows 7 x64 we have installed Sophos SafeGuard client version 7.00.1.2 and config version 7.00.0.97, all our other models of laptops boot through to the POA fine however we…

  • Identifying Users Not Logging into Sophos

    Good morning! The SafeGuard POA creates a login prompt for users to sign into (please see attached picture). We are having issues with users not logging into the Sophos login prompt that is created as part of the POA - users are still signing into the…

  • Safe Guard POA disabling on endpoint

    Hello, I had an endpoint enable POA without having an appropriate policy enabling the feature and I am having issues disabling POA. Is there a way to remove POA without uninstalling SafeGuard from the endpoint? Also, is there a way to enable POA from…

  • RE: I'm having No Init on Dell Precision 7510 laptops Safeguard 7.0.2

    Hi Hoger, Thanks for the info. I saw the post when first researching this problem. I've tried multiple of times With the Shift + F6 and I'm not able to get the timing right do to the lag I'm guessing?? Again thanks Edit: I was finally able to…

  • Safeguard Enterprise Standalone Installation Recovery

    Hello, I am attempting to test standalone installations. I have Safeguard enterprise 7. The installation and encryption goes smoothly with no issues. However, its the challenge/response that is causing the issue. I have the xml key from the machine…

  • Encryption Looping on Startup

    Hello, One of our end users is using a Dell Optiplex 790 with Version 7 of encryption. When using VGA only it loads fine and the POA screen but but when VGA and a display port to DVI cable is plugged in it loops continuously just before the OPA screen…

  • Lost password, locked workstation, missing Key recovery Fle

    Hello. I am dealing withe the following issue: - 1 Workstation (laptop) with Windows XP, Sophos SG version 6.00.1.31, as a SG Standalone configuration. - A user who has forgotton his Password, locked the worksation because he has extended the maximum…
Unfiltered HTML