• SOPHOS Safeguard DE (ver. 8.00.3.9) + macOS High Sierra 10.13 Filevault issue after upgrade?

    Has anyone encountered issues when upgrading an existing Apple Mac computer from macOS Sierra (10.12.16) to macOS High Sierra (10.13) where it doesn't boot into the system volume? After upgrading the SOPHOS Safeguard DE client to ver. 8.00.3.9 and then…
  • Lenovo X1 Carbon 4th Gen - Display Issues

    Team member works from home he has issues with Sophos on a loaner LT( X1 Carbon 4th Gen (Type 20FB, 20FC) Laptop (ThinkPad) - Windows 7 Professional Edition SP1 He has KVM switch ( no issues with using previous software .ex securedoc) Issues with…
  • Safe Guard POA disabling on endpoint

    Hello, I had an endpoint enable POA without having an appropriate policy enabling the feature and I am having issues disabling POA. Is there a way to remove POA without uninstalling SafeGuard from the endpoint? Also, is there a way to enable POA from…
  • Dragon Medical v12 SafeGuard Exclusion

    Using Nuance Dragon Medical version 12 on an encrypted device causes latency issues while dictating. I've created an exclusion for the executable but is there any known issues using dictation software on an encrypted drive.
  • Safeguard Encryption trial download link and Extended Trial License.

    Where can i get Safeguard Encryption trial download link and if possible Extended Trial License for the same ?
  • Lost password, locked workstation, missing Key recovery Fle

    Hello. I am dealing withe the following issue: - 1 Workstation (laptop) with Windows XP, Sophos SG version 6.00.1.31, as a SG Standalone configuration. - A user who has forgotton his Password, locked the worksation because he has extended the maximum…