• SOPHOS Safeguard DE (ver. 8.00.3.9) + macOS High Sierra 10.13 Filevault issue after upgrade?

    Has anyone encountered issues when upgrading an existing Apple Mac computer from macOS Sierra (10.12.16) to macOS High Sierra (10.13) where it doesn't boot into the system volume? After upgrading the SOPHOS Safeguard DE client to ver. 8.00.3.9 and then…
  • Identifying Users Not Logging into Sophos

    Good morning! The SafeGuard POA creates a login prompt for users to sign into (please see attached picture). We are having issues with users not logging into the Sophos login prompt that is created as part of the POA - users are still signing into the…
  • Windows 10 upgrade

    Good morning, We are upgrading some of our computers to Windows 10 and having issues with Sophos starting the encryption once reinstalled after the upgrade. Details: OS: Windows 7 Pro x64 upgrading to Windows 10 Pro x64 Models: Mostly Dell Latitudes…