• Advisory: Bluescreen Bugcheck 0x3b (SYSTEM_SERVICE_EXCEPTION) on Windows 10 version 1809 endpoints running a SafeGuard 8.10 file encryption module

    Hi Everyone, Sophos is currently investigating an internally discovered issue which can lead to a bluescreen (BSOD) on endpoints running a SafeGuard 8.10 file encryption module. The issue can occur when applying Windows Updates e.g. KB4464330 to an…
  • [Sophos Advisory] SafeGuard File Encryption: BSOD - UNEXPECTED_KERNEL_MODE_TRAP (7f) after upgrade or installation on Windows 10 version 1803

    Hey Community, Sophos is investigating a few reported occasions of a BSOD - UNEXPECTED_KERNEL_MODE_TRAP (7f) on computers running one of the SafeGuard File Encryption modules e.g. File Encryption, Synchronized Encryption, Data Exchange, Cloud Storage…