• Safeguard Management Console: Directory already being synchronized

    Hello, I have a problem with the Safeguard management console (V8.10.0.323). When I try to synchronize the DSN directory, I get a message that the directory is already being synchronized by another user, except that the user in question is no longer logged…

  • How to store Sophos Central recovery key in both Sophos Central and Active Directory

    We are using Sophos Central and also have an Active Directory domain. Is there ANY way for the following scenarios to work? Scenario 1 (non-domain beginning) Non-domain computer gets installed with the Sophos client, including the encryption component…

  • How to keep PCs in server's Safegaurd Management Center after they are removed in AD

    The syncing between our AD and SMC is working flawlessly, but we've recently added a new policy that removes machines from our AD after a few months of no logins. So when a user finally dusts off their secondary laptop, but can't remember their password…

  • Wrong netbios name detected? - Causing my machines not to sync properly and go to correct OUs

    Has anyone had any issue where the NETBIOS name is not correctly detected in your Active directory sync? For some reason my synced domain netbios name is showing as the Forest name fabrikam , instead of the actual netbios name which is FAB ( example…

  • (green horn) I want to set up file encryption only for specific location on network share (for test Virtual PC to start, then my dept full OU on AD.)

    Hello all, I am a green horn and am trying to configure this software for the first time ever. I have no professional experience with this software and we did not hire support time. What I have (some inherited) is the manager installed and connected…

  • SGN 8 Enterprise GPO setup process

    Hi All, I'm new to the community and need a little help with properly setting up SGN 8 Enterprise GPO's for silent install. I've looked through many threads of the same/similar topic but all are not related SGN 8 or have no response/solution. I'd…

  • SafeGuard Management Center 7.00.0.97 not generating user Certificate after first sign-in

    I'm noticing a most recent issue with our SafeGuard environment where newly added members to our AD are assigned an natively encrypted end-point managed by our Management Console. Once they've signed into the machine for the first time, they are not receiving…

  • Safeguard 7 - User locked out after machine hibernates

    After rolling out Safeguard 7 to Windows 7 machines we have identified an issue that when some of these machines hibernate the POA user receives "failed to login" at the Sophos login. The only solution is to use Recovery to get into the machine and then…

  • Windows account disabled

    I'm trying to give an account POA on a laptop here, but the account is listed as disabled. The account works fine on computers without SafeGuard installed, but every computer with SafeGuard that I attempt to log in immediately locks up and logs me out…

  • Maxium hard disk size for SGN 7.0??

    Good morning. What's the maxium size for the volume based encryption of a hard disk? We have SGN Enterprise 7.0 I have encrypted a 2TB hard disk of a "toshiba satellite p70-b-104" and lead to a corrupt Windows OS. I have encrypted with this two…

  • RE: Create POA exception.

    I actually just ran into a very similar issue we wanted to exempt an AD imported user group from certain policy's in relation to token usage. Opened a support case with Sophos and basically found out you cant for us moving users or machines to other OU…

  • SafeGuard 7.00.0.97 - sync new OUs from AD into Console

    Dear Community In an already exist safeguard implementation with ADsync, whitch works fine, I have to sync new generated OU Strukture from AD into the Enterprise Console, where new User and Workstation Objects are into. I have tried to follow the…

  • Task scheduler in SSG 7.0 console always successful, but has stopped running

    Task scheduler in SSG console was always successful but has stopped running for weeks now. Meanwhile the SafeGuard(R) Scheduler Service is always running. Anyone know why? Running SSG 7.0
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