hi, I have two users who are with the status "not importable", does anyone know how to solve this? Best regards.

Hello, I am using Safeguard 8.00.0.251, and I've set up safeguard on my AD domain. Everything seems to be working properly, except that after a user logs in in its windows domain account, he gets a safeguard prompt asking for login. If I cancel…

Currently experiencing a few issues with 1607 (fresh build not IPU) and V7. Although an upgrade to V8 is now in the planning I'd like to get this working properly (if possible) 1607 client wouldn't encrypt boot volume. Policy kicked in for secondary…

When admins reset an AD password, the client certificate does not update. Therefore the users have to still use the old password. Is there a way to automatically update the client certificate when this situation occurs?

Hello, We have a laptop with version 7.00.1.2 installed, the user was terminated and the AD account was disabled. We tried to boot up the laptop and perform a recovery, when I went into the SafeGuard Management Center to view the laptop I found: …

We use several containers for computers based on admin rights or department used in. I would like to be able to have policies in place for Mac, Win7, Win8, tablets, etc. These devices would likely be mixed together in an OU. I read one suggestion where…

Dear Community In an already exist safeguard implementation with ADsync, whitch works fine, I have to sync new generated OU Strukture from AD into the Enterprise Console, where new User and Workstation Objects are into. I have tried to follow the…

Task scheduler in SSG console was always successful but has stopped running for weeks now. Meanwhile the SafeGuard(R) Scheduler Service is always running. Anyone know why? Running SSG 7.0

Hi, We have an AD Password Group Policy that notifies the user 14 days before their AD password expires. This doesn't happen on computers that have Safeguard 5.61 installed and POA activated, but works fine on non-Safeguard computer receiving the…

Currently, we do not use the SSO features for Sophos Safegaurd and wish to maintain separate credentials. However, all users need to manually change the drop-down option on the POA screen to use POA rather than the Windows domain. It will assist the end…

One of my users decided she didn't want to return her laptop when she quit. Of course I have disabled her AD account, etc., but I am wondering if there is a way to remotely lock her machine immediately the way it automatically locks after two weeks of…

We are new to SafeGuard and have 4 admins with the admin console installed. When one of them changes their password based on our AD policy, the password is not updated in SafeGuard admin console. It only accepts that last password. How can we update this…