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SafeGuard 8.00.251 and Windows 10 Build 1709 problems

MarkusRinkenburger

Is there any incompatiblity between the SafeGuard 8.00.251 version and the newest Windows 10 build 1709?

I tried installing the encryption on a Dell Latitude 3480 and 3580 and i have a few problems with it.

The activation of the encryption is not working like it did with build 1703 and after activating, i am not able to login because i dont get a login screen anymore.



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  • 0

    Hi Markus, 

    As Michael mentioned, did you do an in-place upgrade? Just keeping you informed, if it is an in-place upgrade, an issue is expected.

    And about the login screen, What do you see? Is it a blue screen or just a black screen? 

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to Haridoss Sreenivasan

    It was a clean install. Just Build 1709, newest updates and the original drivers from the dell website.

    I see the standard background picture (the one with the rocks), but no user picture, no username and no password bar. The users in the lower left corner are also missing. Only the background picture, and the icons in the lower right corner (shutdown, wireless, etc) are visible.

    After 2-3 minutes you can hear the windows error sound for one time. Waiting longer does not change anything.

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  • 0 in reply to Haridoss Sreenivasan

    It was a clean install. Just Build 1709, newest updates and the original drivers from the dell website.

    I see the standard background picture (the one with the rocks), but no user picture, no username and no password bar. The users in the lower left corner are also missing. Only the background picture, and the icons in the lower right corner (shutdown, wireless, etc) are visible.

    After 2-3 minutes you can hear the windows error sound for one time. Waiting longer does not change anything.

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