We were using the inbuilt encryption option in the Enterprise console. Now I know this option has since been retired and moved over to the Safeguard Enterprise centre but we have one laptop that we urgently need to get the data off of because windows is borked and won't allow us to boot up the OS.
We already had the token so the only bit that we are stuck on is trying to find out the MSO user. I believe this is by default MSO, but I am have tried that username with all the passwords that were noted down with no luck.
Is there any way I can find out if the MSO was changed to a different username, or how to reset said password to something that will allow me to use the encryption recovery script and generate the challenge/response and allow me to get to the data in the Windows PE off of the drive.
That laptop is using Safeguard 5.61
This thread was automatically locked due to age.
