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DB error + whitescreen SG 7.0

Justin Case

Trying to install Safeguard Enterprise 7.0 using the best practice guide.(have to because clients will be 8.1

Server is 2012 R2 with latest updates, SQL Express 2014

The page http://localhost/SGNSRV fails with error 500 and the log fills with sql 18456

Login failed for user 'NT AUTHORITY\SYSTEM'. Reason: Failed to open the explicitly specified database 'SafeGuard'. [CLIENT: <local machine>]

:55298


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    Thanks to suppport this has been fixed. The cause 

    was WSUS.

    This can be caused by the XPress compression schema module (suscomp.dll) which gets installed with WSUS. Compression schemes are defined globally and try to load in every Application Pool. It will result in this error when the 64bit version of suscomp.dll attempts to load in an Application Pool which is running in 32bit mode [enable32BitAppOnWin64]. 32bit mode is needed for SafeGuard Enterprise Server to run.

    The solution was this.

    1. Navigate to %WINDIR%\system32\inetsrv\config\
    2. Create a backup copy of the file applicationhost.config and save it to a different location. 
    3. Open the applicationhost.config in Notepad. 
    4. Search for the following entry:

    <scheme name="xpress" doStaticCompression="false" doDynamicCompression="true" dll="C:\Windows\system32\inetsrv\suscomp.dll" staticCompressionLevel="10" dynamicCompressionLevel="0" />

    5. Remove / Disable the XPress compression schema from the configuration using the command below:

    %windir%\system32\inetsrv\appcmd.exe set config -section:system.webServer/httpCompression /-[name='xpress']

    6. Verify if the compression schema has been removed form the applicationhost.config.
    7. Save the applicationhost.config and restart IIS services.

    :55340
Reply
  • 0

    Thanks to suppport this has been fixed. The cause 

    was WSUS.

    This can be caused by the XPress compression schema module (suscomp.dll) which gets installed with WSUS. Compression schemes are defined globally and try to load in every Application Pool. It will result in this error when the 64bit version of suscomp.dll attempts to load in an Application Pool which is running in 32bit mode [enable32BitAppOnWin64]. 32bit mode is needed for SafeGuard Enterprise Server to run.

    The solution was this.

    1. Navigate to %WINDIR%\system32\inetsrv\config\
    2. Create a backup copy of the file applicationhost.config and save it to a different location. 
    3. Open the applicationhost.config in Notepad. 
    4. Search for the following entry:

    <scheme name="xpress" doStaticCompression="false" doDynamicCompression="true" dll="C:\Windows\system32\inetsrv\suscomp.dll" staticCompressionLevel="10" dynamicCompressionLevel="0" />

    5. Remove / Disable the XPress compression schema from the configuration using the command below:

    %windir%\system32\inetsrv\appcmd.exe set config -section:system.webServer/httpCompression /-[name='xpress']

    6. Verify if the compression schema has been removed form the applicationhost.config.
    7. Save the applicationhost.config and restart IIS services.

    :55340
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