Hello
I had one local support who asked me about this, so I cannot be sure what actually happened, but I think this was second time after new server version was installed. Here are the steps I was told happened:
1. User gets error "Workstation is locked perform challenge/response to unlock" -> nothing has changed, policy or user pw. Both user and machine are ok in AD.
2. User contacts support to get c/r and is able to login to windows -> SG asks to reboot
3. User reboots machine and again, same error "workstation is locked perform challenge/response to unlock"
4. User contact support again to get c/r and logs in to Windows -> SG asks to reboot..
5. You can guess what happens next.. So this "workstation is locked perform challenge/response to unlock" error stays in loop
6. Next step is that local support deletes client fom SG management.. After that, ofcource.. c/r says Missing POA or key infromation... etc..
7. So, nothing (?) to do except virtual client to get data out of the machine and reinstall whole thing?
So my question is, why the loop and what can be done if some machine starts the loop again?
And other question, if local support deletes the machine again like this from console, is it possible to actually do anything?
Machine is Windows 7 pro SP1 and SG client propably was 5.6 or 6.0 SG server is 6.10 version
Any help appreciated for the future. And unfortunately since I was not the active person here I can only try to explain what happened and since machine is also reinstalled, I cannot check anything there.
-Meea
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