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Strand Alone SafeGuard Computer Locked

SS2010

I use SafeGuard 6.00 and have rolled out a standalone policy from the Enterprise console to non-domain PCs/laptops.  In the policy I have enabled Local Self Help which functions great.

Now I can see LSH working in POA as long as I don't lock the machine.  If I lock the machine I don't see LSH available as an option for recovery.  

Presently we do not have the WebHelp Desk portal installed so that C/R functions.  Is there another way (preferably for an admin to logon or other option in the policy creation from the Enterprise console) to unlock PC/laptop without having to initiate the C/R?

I would rathe not reload a PC from scratch everytime a user locks their standalone PC/laptop.  Augments the number of allowed failed logons is not an option.

Thanks

:53549


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  • 0
    Did you manage to find a solution?

    I have the same problem. Standalone User forgets their password, completes c/r and is presented with a Windows login screen asking for their password, which is a bit pointless as they can't remember their password which is why they did the c/r.
    :53815
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  • 0
    Did you manage to find a solution?

    I have the same problem. Standalone User forgets their password, completes c/r and is presented with a Windows login screen asking for their password, which is a bit pointless as they can't remember their password which is why they did the c/r.
    :53815
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