Hi,
I tried to install the SafeGuard Device Encryption Client 5.60.3.88 using the current POACFG as provided on the Sophos FTP server. The installation is aborted with an error. I think I found the reason in the POACFG file (see below, GraphicController matches, command is "ABORT").
My question now is, what can be done to get SafeGuard running on the machine? The tweaks do not seem to work. Do I need to wait for a software update?
If an old POACFG is used, the installation is performed but the POA is stuck with a white screen.
Thanks and regards
Florian
excerpt from POACFG:
<Action>
<Version></Version>
<Condition>
<Machine/>
<BIOS/>
<HardDisk/>
<HD-Controller/>
<USB-Controller/>
<GraphicController VID="8086" UseVID="1" PID="1912" UsePID="1" />
<VideoControllerDriver Vendor="HD Graphics 530 Desktop" UseVendor="0" />
<OperatingSystem/>
</Condition>
<Command>ABORT</Command>
</Action>
excerpt from installation log:
Wed Feb 01 10:50:18: Name: Machine
Wed Feb 01 10:50:18: Vendor = Acer
Wed Feb 01 10:50:18: Model = Veriton M4640G
Wed Feb 01 10:50:18: Type =
Wed Feb 01 10:50:18: ----------------------
Wed Feb 01 10:50:18: Name: BIOS
Wed Feb 01 10:50:18: Vendor = Acer
Wed Feb 01 10:50:18: Version = ACRSYS - 1072009
Wed Feb 01 10:50:18: ----------------------
Wed Feb 01 10:50:18: Name: GraphicController
Wed Feb 01 10:50:18: VID = 8086
Wed Feb 01 10:50:18: PID = 1912
Wed Feb 01 10:50:18: RNO = 06
Wed Feb 01 10:50:18: ----------------------
Wed Feb 01 10:50:18: Name: HD-Controller
Wed Feb 01 10:50:18: ----------------------
Wed Feb 01 10:50:18: Name: USB-Controller
Wed Feb 01 10:50:18: VID = 10EC
Wed Feb 01 10:50:18: PID = 816D
Wed Feb 01 10:50:18: RNO = 0E
Wed Feb 01 10:50:18: ----------------------
Wed Feb 01 10:50:18: Name: HardDisk
Wed Feb 01 10:50:18: Model = WDC WD10EZEX-21WN4A0 ATA Device
Wed Feb 01 10:50:18: Firmware = 01.01A01
Wed Feb 01 10:50:18: ----------------------
Wed Feb 01 10:50:18: Name: VideoDriver
Wed Feb 01 10:50:18: Vendor = Intel Corporation
Wed Feb 01 10:50:18: Version = 20.19.15.4390
Wed Feb 01 10:50:18: ----------------------
Wed Feb 01 10:50:18: Name: VideoControllerDriver
Wed Feb 01 10:50:18: Vendor = Intel Corporation
Wed Feb 01 10:50:18: Version = 20.19.15.4390
Wed Feb 01 10:50:18: ----------------------
Wed Feb 01 10:50:18: SGN-BE: Processing config database result = 0x0.
Wed Feb 01 10:50:18: SGN-BE: Processing configuration database was successful. Result = 0
Wed Feb 01 10:50:18: SGN-BE: Flag command string:
Wed Feb 01 10:50:18: ABORT
Wed Feb 01 10:50:18: SGN-BE: Defined kernel flags = 0x4 (ATA ON,VESA ON,USB ON,USBLEGACY OFF,USB20 ON,ACPIAPIC OFF).
Wed Feb 01 10:50:18: SGN-BE: Configuration database requires to abort installation for this HW configuration.
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