Hello,
I tried to install the SafeGuard Client 5.60.3.88 with the current POACFG file as provided on the FTP server. The Installation was aborted and I think I found the reason in the POACFG file (see below, GraphicController matches, command is "ABORT").
My question now is, what possibilities do I have to get SafeGuard running on the machine? The tweaks do not seem to work. Do I have to wait for a software update?
If I use an old POACFG, the Installation is performed but the POA is stuck in a white screen.
Best Regards
Florian
excerpt from POACFG (POACFG_5_60_2_and_5_60_3.xml):
<Action>
<Version></Version>
<Condition>
<Machine/>
<BIOS/>
<HardDisk/>
<HD-Controller/>
<USB-Controller/>
<GraphicController VID="8086" UseVID="1" PID="1912" UsePID="1" />
<VideoControllerDriver Vendor="HD Graphics 530 Desktop" UseVendor="0" />
<OperatingSystem/>
</Condition>
<Command>ABORT</Command>
</Action>
excerpt from installation log:
Wed Feb 01 10:50:18: Name: Machine
Wed Feb 01 10:50:18: Vendor = Acer
Wed Feb 01 10:50:18: Model = Veriton M4640G
Wed Feb 01 10:50:18: Type =
Wed Feb 01 10:50:18: ----------------------
Wed Feb 01 10:50:18: Name: BIOS
Wed Feb 01 10:50:18: Vendor = Acer
Wed Feb 01 10:50:18: Version = ACRSYS - 1072009
Wed Feb 01 10:50:18: ----------------------
Wed Feb 01 10:50:18: Name: GraphicController
Wed Feb 01 10:50:18: VID = 8086
Wed Feb 01 10:50:18: PID = 1912
Wed Feb 01 10:50:18: RNO = 06
Wed Feb 01 10:50:18: ----------------------
Wed Feb 01 10:50:18: Name: HD-Controller
Wed Feb 01 10:50:18: ----------------------
Wed Feb 01 10:50:18: Name: USB-Controller
Wed Feb 01 10:50:18: VID = 10EC
Wed Feb 01 10:50:18: PID = 816D
Wed Feb 01 10:50:18: RNO = 0E
Wed Feb 01 10:50:18: ----------------------
Wed Feb 01 10:50:18: Name: HardDisk
Wed Feb 01 10:50:18: Model = WDC WD10EZEX-21WN4A0 ATA Device
Wed Feb 01 10:50:18: Firmware = 01.01A01
Wed Feb 01 10:50:18: ----------------------
Wed Feb 01 10:50:18: Name: VideoDriver
Wed Feb 01 10:50:18: Vendor = Intel Corporation
Wed Feb 01 10:50:18: Version = 20.19.15.4390
Wed Feb 01 10:50:18: ----------------------
Wed Feb 01 10:50:18: Name: VideoControllerDriver
Wed Feb 01 10:50:18: Vendor = Intel Corporation
Wed Feb 01 10:50:18: Version = 20.19.15.4390
Wed Feb 01 10:50:18: ----------------------
Wed Feb 01 10:50:18: SGN-BE: Processing config database result = 0x0.
Wed Feb 01 10:50:18: SGN-BE: Processing configuration database was successful. Result = 0
Wed Feb 01 10:50:18: SGN-BE: Flag command string:
Wed Feb 01 10:50:18: ABORT
Wed Feb 01 10:50:18: SGN-BE: Defined kernel flags = 0x4 (ATA ON,VESA ON,USB ON,USBLEGACY OFF,USB20 ON,ACPIAPIC OFF).
Wed Feb 01 10:50:18: SGN-BE: Configuration database requires to abort installation for this HW configuration.
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