USB Ports doesn't work with HP Elitebook 840 G3

Hello Pius,

Can you provide some basic info so we can try to help, for example:

• Is this SafeGuard Enterprise / Easy?
• What version are you using: 6.10 / 7.0 / 8.0?
• What is the OS on the client?
• BitLocker or Full Disk Encryption?
• If it's FDE have you tried the hotkeys to disable USB 3.0?

Hello Pius,

Can you provide some basic info so we can try to help, for example:

• Is this SafeGuard Enterprise / Easy?
• What version are you using: 6.10 / 7.0 / 8.0?
• What is the OS on the client?
• BitLocker or Full Disk Encryption?
• If it's FDE have you tried the hotkeys to disable USB 3.0?

Hello Toby

We use SafeGuard Enterprise

Version: 7.00.0.97

OS: Windows 7

Full Disk Encryption.

I tried the hotkeys but there was no hotkey for USB 3.0

Best Regards

Pius

Hello Pius,

If you check out https://community.sophos.com/kb/en-us/107781 there are a few for USB support:

• Shift + F3 = switch USB Legacy support (Off/On)
• Shift + F5 = switch USB support (Off/On)
• Shift + F7 = switch USB 2.0 support (Off/On)

You may also need to press the Function key (Fn key) if your machine has one.

Hi Toby

It doesn't work with the hot keys. Do you have any other ideas.