Encryption

Discussions Safeguard Easy 7.02... halted.

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Safeguard Easy 7.02... halted.

Thomas_LSW over 8 years ago

Safeguard Easy 7.02 installed, with current database file: Startup: Sophos Safeguard is starting... halted !??

Bios: Aptio - FW: 11.0.0.1183 - SATA Mode: AHCI

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0 FormerMember over 8 years ago

In most of the cases the issue is fixed by using Shift+F6 hotkey. Instructions how to use hotkeys can be found here: http://www.sophos.com/support/knowledgebase/article/111919.html

If using Shift+F6 doesn't solve it straight away please go to the BIOS and check SATA controller settings: change from the existing value to ATA/IDA/compatible/legacy and try again (without and then - if needed - with Shift+F6 hotkey).
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0 Thomas_LSW over 8 years ago in reply to FormerMember

Shift+F6 hotkey don't fix the issue... and the notebook only supports AHCI:
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0 Thomas_LSW over 8 years ago in reply to FormerMember

Shift+F6 hotkey don't fix the issue... and the notebook only supports AHCI:
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0 FormerMember over 8 years ago in reply to Thomas_LSW

Hi Thomas,

Make sure you don't use Intel Rapid Storage and don't have anything like FastBoot / RapidBoot enabled.

If you're still having issues after that I would recommend updating the OS to a version that supports BitLocker and using the SafeGuard BitLocker method for encryption instead. You can rollback your current install using SGNRollback: community.sophos.com/.../110653
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