RE: Cannot Connect to Sophos Safegaurd server

FormerMember — Wed, 04 May 2016 06:08:12 GMT

Hello Geistlich,

To get this “cannot connect to server” issue resolved please check the following:

Check IIS > Application Pool > SGNSRV-Pool. If that has stopped please start the service.

Under that same SGNSRV-Pool can you check the Identity please, just make sure the user is a domain admin (typically it'll be called SGNSQL).

Can you now go into SQL Server Management Studio and check the permissions for the user that's been set in Identity of SGNSRV-Pool.

Please make sure they have permissions to access the SafeGuard database with db_datareader and db_datawriter permissions.

Make sure the above account is member of the IIS_WPG Windows security group.

If the above doesn't resolve the issue please follow through the guide below:

Article ID: 109662

Title: Analyzing client-server communication issues in SafeGuard Enterprise

URL: https://sophos.com/kb/109662