Hello,
We installed the Sophos 7.00.2.23 SGN client on an ASUS UX-303-U notebook, we weren't prompted to install bitlocker by the client. It did communicate with the server with no issues. We initiated bitlocker manually from control panel and saved the recovery key file. After several reboots and needing to put the recovery key in we are at the following set of circumstances.
From boot the first instance we enter in the PIN, it fails, hitting enter to try again it then entering in the PIN it works. Every time we tried the first time always fails. Once the PIN is input and accepted the notebook boots etc.
I have not been able to verify if this model has a TPM but at this point Bitlocker appears to be installed and working.
We would like to stop failing on the first entry of the PIN each time.
Thoughts? Comments?
-Stephen
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