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SafeGuard Enterprise 6.00.1 after Windows 7 restore. How to stop permantly shutdown or how it could be uninstalled?

WSA_Peter

Hi everyone,

we are using SafeGuard Enterprise 6.00.1 without device encryption at our company.

Yesterday i had to restore a Windows 7 x64 Enterprise maschine to a earlier point. But I forgot SafeGuard :( 

After the restore (I've done it with Windows boardtools) the maschine directly shutdown after Windows startup. I think the local cache is corrupted.

So I tried the "Disable_LCIntegrityAndBackup" script form Sophos in Windows safemode. But the same as above and in safemode i couldn't uninstall or reinstall the SafeGuard Client or Configuration Protection.

The only way to enter Windows normaly is to disable all Sophos services in safemode and rename all Sophos / Utimaco folders and stop sgnmasterservice at startup.

Now I can repair / reinstall the Client. But if I want to uninstall configration protection the client wont pass the uninstall passcode. Without uninstall CP I only repaired the Sophos client. But after restart already the same ---> automatically shutdown.

I don't want to set up the maschine new. What can I do to uninstall or reinstall SafeGuard Enterprise?

Thanks for answering.

Greetings, Peter



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  • FormerMember
    0 FormerMember

    Hello Peter,

    It sounds like the machine has locked up as it believes it's being tampered with, please raise a call with Sophos Support for the attention of Toby (myself) and I'll get you a code generated that will allow you to uninstall the Configuration Protection component.

  • 0 in reply to FormerMember

    Hello Toby,

    thanks for your fast reply. 

    I thought it would be easier to find a solution because we have no more maintenance for SafeGuard Enterprise, so I have to pay for every case.

    So I need to call our local Sophos distributor. They can make me an offer for a support case.

    Thanks anyway.

    Greetings from Germany, Peter

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  • 0 in reply to FormerMember

    Hello Toby,

    thanks for your fast reply. 

    I thought it would be easier to find a solution because we have no more maintenance for SafeGuard Enterprise, so I have to pay for every case.

    So I need to call our local Sophos distributor. They can make me an offer for a support case.

    Thanks anyway.

    Greetings from Germany, Peter

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