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Sophos Recovery Web Helpdesk

IlmorEngineering

HI All,

I have installed this feature but realised that only MSO's can use the recovery feature on both Web and in the console, as when I go to select the domain from the drop down (after which you can then search for a machine) nothing is displayed for Helpdesk level permissions. Anyone point me in the right direction I'm assume I need to grant permissions for this somewhere I just don't know where.

Thanks,
Steve



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  • FormerMember
    +1 FormerMember

    Hi Steve,

    Correct, under Users and Computers select the folder / OU that you want to give the Helpdesk Officer permission to recover machines from.
    Click the Access tab.
    Drag over the Helpdesk Officer you want to assign.
    Click Save.

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  • FormerMember
    +1 FormerMember

    Hi Steve,

    Correct, under Users and Computers select the folder / OU that you want to give the Helpdesk Officer permission to recover machines from.
    Click the Access tab.
    Drag over the Helpdesk Officer you want to assign.
    Click Save.

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