Management Center Sync Error

Question

I'm getting an error whenever I try to sync the management center with AD. I get a "The Import Failed, Additional Information: Error on RecypteAEKForNewParent" has anyone seen this before? TIA :2570

Robert_McGinley · Accepted Answer

I had this exact issue on 5.40 a few months back. Call support and they will walk you through patching your server and management center. This error (If i recall correctly) is due to not performing AD syncs in a timely manner in which lots of AD objects moved and the MMC doesn't know how to handle it. Ever since we fixed the issue, I made sure to setup a scheduled task to automate the AD sync every night. Might want to look into it once you get the server and MMC repaired. Sophos sent out an email right after I opened my ticket explaining the issue (Dated 1/28/2010). Here it is: -------------------------- Sophos Technical Alert (28 January 2010) Latest news: Sophos has released a hotfix for SafeGuard Enterprise 5.40.0.152 Management Center and SafeGuard Enterprise 5.40.0.152 Server. It is recommended that you apply this hotfix as soon as possible in order to avoid the issue, which is as follows: Active Directory synchronization fails with the following error message: The import failed. Additional Information: Error on RecrypteAEKForNewParent Please note that if you do not apply the hotfix and the error occurs on your system, you will need to contact Sophos Technical Support for help in fixing this issue. For full details, refer to the Sophos knowledgebase advisory: http://www.sophos.com/support/knowledgebase/article/110007.html :2749