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Dell E5550 and Sophos 7.0.2.23 installation error 5017

StephenMcGuire

I'm getting Error 5017 Incompatible hardware configuration while trying to install. 

The BIOS is set to AHCI and  the drivers for the raid are not installed.

Is there a reason why the installation would think the RAID drivers are installed yet they are not.  We've checked the registry and can't find anything there etc.

-Stephen



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  • FormerMember
    0 FormerMember in reply to StephenMcGuire

    Unfortunately anything in the Dell 3*50, E5*50, E7*50 range has been known to be problematic.

    Hardware that is known to be incompatible with the Sophos Disk Encryption Client is listed in the Power On Authentication (POA) configuration file and evaluated during the installation. If the hardware is flagged as incompatible, the setup process will be aborted.

    Make sure that the driver/firmware version of the following components is up to date:

    • BIOS
    • Hard disk controller
    • USB controller
    • Video controller

    Once fully up to date perform the installation again.

    If you see the error message when the latest driver/firmware updates are installed, it is likely that the computer is not compatible with the Power-On-Authentication component of Sophos Disk Encryption.

    I'd recommend upgrading the OS to Windows 7 Enterprise/Ultimate, Windows 8.1 or Windows 10 and using BitLocker.
    If you don't want to change the operating system then a different machine would be needed.

    Please let me know how that goes Stephen.

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