I have recently installed safeguard easy encryption on around 10-15 laptops and have noticed a strange thing.
One of my users had a problem with their startup key, so I decided to copy the backup recovery key that Sophos automatically saves onto the network share. Surprisingly, this didn't work!
I checked for other options and I had the C/R recovery option. This worked fine.
Upon booting the computer, it displays " Press any button to launch C/R recovery "
But on other laptops, this option is not shown! I am now scared that I will have a problem with other user laptops and I wont be able to recover their laptop.
Is there anything I can do to enable this C/R option to be displayed?? Did I install the safeguard incorrectly??
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