Hi guys - we are rolling out Safeguard HD encryption to a number of our clients. We have the enterprise version and I'm having problems with the initial HD encryption not starting after installing the three installable components.
Our tech rep at Sophos provided us with a single batch file that somewhat automates the install with a single click. I've installed this onto a Lenovo X220 laptop and the HD encryption never initiates. The system never appears in the Safeguard Management Center console. I ran this same installer on a Dell E4310 and the initial HD encryption starts after a reboot of the system following the install of the packages.
What can I do to manually initiate the HD encryption on the Lenovo system? Or, is there a way to manually remove the packages from the system and try installing again? The system has yet to check-in with the management center. Please bear with me as I'm new to this particular HD encryption service - we were using Winmagic before.
Thanks,
Keivn
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