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Safeguard 5.61 installation fails "too many users logged on to the machine"

LPotter

Hi folks,

I have tried installing Safeguard 5.61 on several machines and got the same error message "Installation failed. You cannot install the encryption agent because too many users are logged on to the machine." I have logged off, back on again, and rebooted with the same result on all. I can't help but feel like I'm missing one dumb detail. Thoughts?

:57203


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    Hello LPotter,

    IIRC the setup bootstrapper writes a log (%ProgramData%\Sophos\Sophos SafeGuard Installers\InstallCache\BootLog.txt)  which also contains the error message. Can't remember if it enumerates the logged on users or just gives the count though. Maybe I "found" the second account with Task Manager/Process Explorer or from a Security Event. Anyway, Protect with no user logged on did work.

    Christian

    :57296
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  • 0

    Hello LPotter,

    IIRC the setup bootstrapper writes a log (%ProgramData%\Sophos\Sophos SafeGuard Installers\InstallCache\BootLog.txt)  which also contains the error message. Can't remember if it enumerates the logged on users or just gives the count though. Maybe I "found" the second account with Task Manager/Process Explorer or from a Security Event. Anyway, Protect with no user logged on did work.

    Christian

    :57296
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