SafeGuard Client Failed Sync to SGN Server with SSL (HTTPS)

Hi Sriyanto,

the SafeGuard Enterprise Client tries to connect to the FQDN of the SafeGuard Enterprise Server that was registered in the Management Center when creating the Server Configuration package.

On the SafeGuard Client, open "C:\ProgramData\Utimaco\SafeGuard Enterprise\LocalCache\transout\config\init.xml" to check  the SafeGuard Enterprise Server FQDN, where the client tries to connect to.

Example: 

þw¸´      ƒ¨¡óÛÜ 0ÃÛZÑ ˜‰:·›ö^^Îq«¸yÂIhdÿþ< D a t a R o o t > < C o n f i g u r a t i o n > < S e r v i c e > h t t p s : / / D E - T E S T S G N . D E / S G N S R V / t r a n s . a s m x < / S e r v i c e > < / C o n f i g u r a t i o n > < / D a t a R o o t > 

 Check if you can browse to this FQDN using your Internet Explorer. In my example, this would be :

h t t p s : / / D E - T E S T S G N . D E / S G N S R V /

Is that working?

Regards,

ChrisD

Hi Chris,

Now it's working, the source of this problem is Sophos web filtering on UTM v9.2

When I switch ON web filtering, all the sync on SafeGuard Client Failed, I already add exception on the web filtering, I also add DNS Static Host, but the problem still persist, Please your advice on this.

Thanks in advance

Regards

Sriyanto

Hi Sriyanto,

I can't really advice on the UTM product. You might want to open a support request and discussyour issues with the support team.

Regards,

Chris