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Reclaimed client licence in error

as part of a recent project to upgrade laptops across the company we have gone through the existing devices and reclaimed the Safeguard 5.60 licences from old XP laptops for reuse on new Windows 7 ones.

unfortunatly we reclaimed the licence from a laptop that is still in use, as an added complication the certificate for the account used to log into that laptop has expired.

now when trying to log in on the laptop we simply get the failed login reported message, and when atempting to perform a C/R we get the message invalid computer identification.

is there any way around this or will we just have to write off the laptop and re-image?

:55219


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  • unfortunatly we don't have a backup that we can use to recover the key, we'll have to look at reimaging the laptop.

    thank you for the reply, we'll certainly have to look into our policy for backup of the database in the neart future

    :55260
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  • unfortunatly we don't have a backup that we can use to recover the key, we'll have to look at reimaging the laptop.

    thank you for the reply, we'll certainly have to look into our policy for backup of the database in the neart future

    :55260
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