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Enter PIN Prompt showing Username/Password Prompt

We're running Windows 7, Internet Explorer, and Sophos SafeGuard 5.60.

When they visit a page that requires client authentication, they're prompted to "Select a certificate". However, their certificates are loaded below a username/password prompt.

When they select a certificate, during the PIN prompt, it also has a username/password prompt. They can't enter a PIN without clicking below to the PIN prompt, which is very irritating for users.

Our IT guy claims this is from SOPHOS. Is it possible to remove this prompt? If it's not possible to remove this prompt, do you have some kind of documentation that this is from SOPHOS?

Thanks

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