Help? No File Encrypted Using Fast Initial Encryption

Thanks ChrisD!

The KBA provided is a decent reference, but not being familiar with the SafeGuard software, I guess it would be necessary to approach management and ask which options they selected for the Client installation parameters.  This is not something that was given to us initially.  I have not seen the screens shown in this Knowledge Base Article, so that makes me believe we have been only minimally more educated than an End User (not good).

We only received the most minimal introduction to the software such as:

1).  Install part one, check for three Sophos icons in the Control Panel, "Programs and Features":  If three are present, reboot.

2).  If three (3) icons are not present, uninstall, reboot and reinstall.

3).  AFTER a successful install (3 icons showing plus a reboot), proceed with part two.

4).  Part two adds a single additional Sophos icon to "Programs and Features":  If present, reboot.

This was followed by instructions on checking for the presence of Certificates (2, Individual and Company) and Key Rings (1 each, local Administrator and primary End User), which is great, but we obviously want to know more in order to become competent with the software, add legitimate job skills and become reasonably capable of explaining the software to the End Users. ..  Ultimately, I think, the goal is for both the End User and the Technician to feel comfortable using and managing the software - so they have the most positive experience possible and walk away (to do their daily job) with no worries of being unnecssarily "locked out" of the computer at a crucial moment, or of encrypting a file with a password they then go on to forget completely.  I expect there are options for assisting them with forgotten passphrases also, but this is an area on which we have not been provided any information.

To further understand the Sophos SafeGuard product, I sought out the "Release Notes" for version 6.00.1 and read them carefully, repeatedly, and also highlighted the portions that appeared to be related to our situation.  This is self-directed education and sometimes the quickest, most available - or ONLY education we receive on software products.  Seriously.

If I have shared anything in this posting that is COMPLETELY and UTTERLY incorrect, please do not hesitate to point that out to me.  I will be happy to be re-educated correctly.

Thanks for your support to date!  It is really, truly appreciated.   ~ Dennis

Thanks ChrisD!

The KBA provided is a decent reference, but not being familiar with the SafeGuard software, I guess it would be necessary to approach management and ask which options they selected for the Client installation parameters.  This is not something that was given to us initially.  I have not seen the screens shown in this Knowledge Base Article, so that makes me believe we have been only minimally more educated than an End User (not good).

We only received the most minimal introduction to the software such as:

1).  Install part one, check for three Sophos icons in the Control Panel, "Programs and Features":  If three are present, reboot.

2).  If three (3) icons are not present, uninstall, reboot and reinstall.

3).  AFTER a successful install (3 icons showing plus a reboot), proceed with part two.

4).  Part two adds a single additional Sophos icon to "Programs and Features":  If present, reboot.

This was followed by instructions on checking for the presence of Certificates (2, Individual and Company) and Key Rings (1 each, local Administrator and primary End User), which is great, but we obviously want to know more in order to become competent with the software, add legitimate job skills and become reasonably capable of explaining the software to the End Users. ..  Ultimately, I think, the goal is for both the End User and the Technician to feel comfortable using and managing the software - so they have the most positive experience possible and walk away (to do their daily job) with no worries of being unnecssarily "locked out" of the computer at a crucial moment, or of encrypting a file with a password they then go on to forget completely.  I expect there are options for assisting them with forgotten passphrases also, but this is an area on which we have not been provided any information.

To further understand the Sophos SafeGuard product, I sought out the "Release Notes" for version 6.00.1 and read them carefully, repeatedly, and also highlighted the portions that appeared to be related to our situation.  This is self-directed education and sometimes the quickest, most available - or ONLY education we receive on software products.  Seriously.

If I have shared anything in this posting that is COMPLETELY and UTTERLY incorrect, please do not hesitate to point that out to me.  I will be happy to be re-educated correctly.

Thanks for your support to date!  It is really, truly appreciated.   ~ Dennis