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AD Sync Issues / SG Inconsistencies in your database Warning

MarkRobinsonUK

Hi,

SG Version 6.10.0.374

Last nightly full AD sync was successful.

We currently getting the warning prompt when logging into SG "We have found inconsistencies in your database, which shoudl be corrected quickly. Please contact Sophos Support for further assistance"

Support have offered the Keytester tool specific to our SG version. The Keytester tool returns nothing after ‘‘‘‘Check only structure keys’’’’, ‘‘‘‘Check group and structure keys’’’’, ‘‘‘‘Check user and structure keys’’’’ and ‘‘‘‘Check computer and structure keys’’’’. (All Objects selected and under a new MSO account). 

We have noticed that we have started to get duplicated users in our database when viewing manually via the MC.

Anyone else experienced this problem or have heard back from support with a fix?

Thanks

:54872


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    We use the Task Scheduler built into the MC to sync with AD every morning.

    Regarding the duplicate users (in our case) it was easy to identify as it was one OU that was clearly effected. Maybe it was an early manual sync that was performed that went wrong. The duplicate entries had unique GUIDs - maybe search by User name ( Mark Robinson) to highlight dupluicates?

    Failing that, raise a support call and see what they say. 

    :55039
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  • 0

    We use the Task Scheduler built into the MC to sync with AD every morning.

    Regarding the duplicate users (in our case) it was easy to identify as it was one OU that was clearly effected. Maybe it was an early manual sync that was performed that went wrong. The duplicate entries had unique GUIDs - maybe search by User name ( Mark Robinson) to highlight dupluicates?

    Failing that, raise a support call and see what they say. 

    :55039
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