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AD Sync Issues / SG Inconsistencies in your database Warning

MarkRobinsonUK

Hi,

SG Version 6.10.0.374

Last nightly full AD sync was successful.

We currently getting the warning prompt when logging into SG "We have found inconsistencies in your database, which shoudl be corrected quickly. Please contact Sophos Support for further assistance"

Support have offered the Keytester tool specific to our SG version. The Keytester tool returns nothing after ‘‘‘‘Check only structure keys’’’’, ‘‘‘‘Check group and structure keys’’’’, ‘‘‘‘Check user and structure keys’’’’ and ‘‘‘‘Check computer and structure keys’’’’. (All Objects selected and under a new MSO account). 

We have noticed that we have started to get duplicated users in our database when viewing manually via the MC.

Anyone else experienced this problem or have heard back from support with a fix?

Thanks

:54872


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    Hi Mark,

    Are you currently using a script/task to sync AD? 

    We are currently having the exact same issue. The keyster tool returns nothing. When I run the SQL query to clear the flag that triggers these warning it is successful but after closing the console and re-opening the warning returns. I have what may be a silly question but is there an easy way to find duplicate users? Did clearing out the duplicates solve your problem? 

    Thanks. 

    :55038
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  • 0

    Hi Mark,

    Are you currently using a script/task to sync AD? 

    We are currently having the exact same issue. The keyster tool returns nothing. When I run the SQL query to clear the flag that triggers these warning it is successful but after closing the console and re-opening the warning returns. I have what may be a silly question but is there an easy way to find duplicate users? Did clearing out the duplicates solve your problem? 

    Thanks. 

    :55038
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