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Dell Latitude E7240 NO INIT issue

Howard123

Hi Folks

Just taken delivery of a Dell E7240 Netbook, nice it is too. Windows 7 Pro.

We are runningSophos Enterprise Console 5.2.0.644

Installed the Ant--Virus no problem

Then as normal I run through the encryption stage and this is where it went wrong.

At the point where the initial encryption client install had completed the auto reboot started and the machine rebooted, all looked normal until the machine restarted and the sophos client started, there then appeared the NO INIT error.

This of course means you cannot boot the machine but using bootrec /fixmbr I could then reboot, uninstall the safeguard client and pre-install. All back to normal.

So I tried it again with the same result.

Does anyone know why I cannot encrypt the SSD on a Dell E7240? I don't even have Bitlocker option...

Ta

Miek

:44541


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    This is the first ultrabook the company has gotten. We've had E6520s and E6530s that have had no problems with the 6.00.1 client. Interstingly enough I did have a partner get a personal E6430u that she was going to do some work on, so I installed the SG 6.00.1 client and had no problems at all. It seems to be unique to the 7xxx series. I'm wishing I'd just gotten one of that model for this user!

    I'm not sure where to go with this 7440. I'm not sure if it actually started to encrypt or not. I've never gotten booted all the way in since the client was installed. If not, maybe just rebuilding the MBR will get me back to Windows, but probably not. I've tried dozens of times to change the hotkey, but I can never get it to seem to recognize the shift key and allow me to make the change. I could just load the drivers on our WDS and try dropping our standard image down, but I'm not thrilled about doing that with a brand new machine.

    Erik

    :45181
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  • 0

    This is the first ultrabook the company has gotten. We've had E6520s and E6530s that have had no problems with the 6.00.1 client. Interstingly enough I did have a partner get a personal E6430u that she was going to do some work on, so I installed the SG 6.00.1 client and had no problems at all. It seems to be unique to the 7xxx series. I'm wishing I'd just gotten one of that model for this user!

    I'm not sure where to go with this 7440. I'm not sure if it actually started to encrypt or not. I've never gotten booted all the way in since the client was installed. If not, maybe just rebuilding the MBR will get me back to Windows, but probably not. I've tried dozens of times to change the hotkey, but I can never get it to seem to recognize the shift key and allow me to make the change. I could just load the drivers on our WDS and try dropping our standard image down, but I'm not thrilled about doing that with a brand new machine.

    Erik

    :45181
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