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Dell Latitude E7240 NO INIT issue

Howard123

Hi Folks

Just taken delivery of a Dell E7240 Netbook, nice it is too. Windows 7 Pro.

We are runningSophos Enterprise Console 5.2.0.644

Installed the Ant--Virus no problem

Then as normal I run through the encryption stage and this is where it went wrong.

At the point where the initial encryption client install had completed the auto reboot started and the machine rebooted, all looked normal until the machine restarted and the sophos client started, there then appeared the NO INIT error.

This of course means you cannot boot the machine but using bootrec /fixmbr I could then reboot, uninstall the safeguard client and pre-install. All back to normal.

So I tried it again with the same result.

Does anyone know why I cannot encrypt the SSD on a Dell E7240? I don't even have Bitlocker option...

Ta

Miek

:44541


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    The following steps should resolve the issue:

    1. Encrypt the laptop.
    2. If the 'No init' message reoccurs, reboot the machine and then hold the Shift key just before the 'SafeGuard is starting' message appears.
    3. This should cause a message along the lines of 'Shift pressed, awaiting hotkey' to appear.
    4. Once this message appears, keep holding Shift and then press F6.
    5. Reboot, then see if this resolves the issue.
    6. If not, toggle the rest of the options one by one as detailed in the following knowledgebase article:
      Article ID: 107781
      Title: SafeGuard Enterprise: Hotkeys and the POA
      URL: http://www.sophos.com/en-us/support/knowledgebase/107781.aspx
    :44991
Reply
  • 0

    The following steps should resolve the issue:

    1. Encrypt the laptop.
    2. If the 'No init' message reoccurs, reboot the machine and then hold the Shift key just before the 'SafeGuard is starting' message appears.
    3. This should cause a message along the lines of 'Shift pressed, awaiting hotkey' to appear.
    4. Once this message appears, keep holding Shift and then press F6.
    5. Reboot, then see if this resolves the issue.
    6. If not, toggle the rest of the options one by one as detailed in the following knowledgebase article:
      Article ID: 107781
      Title: SafeGuard Enterprise: Hotkeys and the POA
      URL: http://www.sophos.com/en-us/support/knowledgebase/107781.aspx
    :44991
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