Dell Latitude E7240 NO INIT issue

Question

Hi Folks

Just taken delivery of a Dell E7240 Netbook, nice it is too. Windows 7 Pro.

We are runningSophos Enterprise Console 5.2.0.644

Installed the Ant--Virus no problem

Then as normal I run through the encryption stage and this is where it went wrong.

At the point where the initial encryption client install had completed the auto reboot started and the machine rebooted, all looked normal until the machine restarted and the sophos client started, there then appeared the NO INIT error.

This of course means you cannot boot the machine but using bootrec /fixmbr I could then reboot, uninstall the safeguard client and pre-install. All back to normal.

So I tried it again with the same result.

Does anyone know why I cannot encrypt the SSD on a Dell E7240? I don't even have Bitlocker option...

Ta

Miek

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ChrisD · Accepted Answer

Hi Guys, thanks for all your feedback!  We tested the new DELL E7240 and E7440 machines with SafeGuard Enterprise 6.00.1 and as you’’’’ve already mentioned, the POA configuration needs the INT13 mode (Shift-F6 Hotkey) to boot up correctly. The machines have been added to the POA settings database file, so if you install with the latest configuration file, the POA on the DELL E7x40 is automatically configured to INT13 mode and there is no need to press a hotkey any longer. SafeGuard Enterprise Client: Latest POA settings database file http://www.sophos.com/en-us/support/knowledgebase/65700.aspx Regards, Chris :45203