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POA and wireless KB & mouse

DJB-Tech

We are using SafeGuard Enterprise 6.00.1 with a mixture of HP EliteBook laptops (8470w, 8560w, 8740w, 8760w, 8770w) and none of them will recognize a Logitech wireless keyboard or mouse at the POA login. We used the POACFG file from Sophos dated 10/25/2013. Both the wireless keyboard and mouse will work when entering the BIOS but not with the POA. When I press F5 at the POA login I can see that USB legacy support is Off and both USB 1.0 and 2.0 are enabled. How do I get the POA to recognize the wireless keyboard and mouse? I tried pressing Shift + F3 during startup to enable USB legacy support but that didn't work.

:45103


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    I guess that's what I'm having a hard time understanding. The devices aen't Blutooth. They work fine at the BIOS level but not with the POA. They will also work in the operating system without having to install a dedicated driver. I realize that I'm going in circles but I would prefer to find a solution other than replacing all the hardware. Otherwise, the only other workable solution may be not using the POA.

    :45387
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  • 0

    I guess that's what I'm having a hard time understanding. The devices aen't Blutooth. They work fine at the BIOS level but not with the POA. They will also work in the operating system without having to install a dedicated driver. I realize that I'm going in circles but I would prefer to find a solution other than replacing all the hardware. Otherwise, the only other workable solution may be not using the POA.

    :45387
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