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Safeguard Enterprise Client V5.50 crash on virual Machine (HYPER-V)

Hani

Hello,

I am  using Windows 2008 R2 with Hyper-V enabled. 

I installed SGN server on Windows 2008 R2 and it worked fine.

Then I installed SGN 5.50 client with Volume encryption enabled on a GUEST WIN XP SP3  machine and it crashed after rebooting. . This is what I am getting after rebooting:

Sophos Safeguard is starting

Please Wait...

Invalid Slice

No/ Boot Loader

I am not sure if it is supported on Hyper-V but if you follow this link it is supported on VMware.

http://www.sophos.com/support/knowledgebase/article/108136.html

Any help will be appreciated.

Hani,

:5557


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    Hi all,

    thank you very much for reporting this. Even though the result was the same in both cases you have to separate between a physical box and a virtual machine.

    With regards to the virtual box please be so kind and check if the hard drive was configured as SCSi drive - this is something that can cause the boot to fail as we don't supper SCSI at this point (but VM offers to create SCSI drives as default afaik).

    Second for the physical box: please try all hot keys that are available (http://www.sophos.com/support/knowledgebase/article/107781.html ) and if that still fails then please raise a new support call -  when doing so please provide a MSInfo32 saved as NFO as this will speed up things right from the beginning.

    Regards

    Dan

    :16183
Reply
  • 0

    Hi all,

    thank you very much for reporting this. Even though the result was the same in both cases you have to separate between a physical box and a virtual machine.

    With regards to the virtual box please be so kind and check if the hard drive was configured as SCSi drive - this is something that can cause the boot to fail as we don't supper SCSI at this point (but VM offers to create SCSI drives as default afaik).

    Second for the physical box: please try all hot keys that are available (http://www.sophos.com/support/knowledgebase/article/107781.html ) and if that still fails then please raise a new support call -  when doing so please provide a MSInfo32 saved as NFO as this will speed up things right from the beginning.

    Regards

    Dan

    :16183
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