This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Failed Logons reported! please wait

users are failing to login with the error "Failed Logons reported! please wait"

then it logs off the user. below is the error:



This thread was automatically locked due to age.
Parents Reply
  • Hi  

    In this case, resolution may vary from customer to customer depending on the actual issue.

    It generally happens if the user forgot the password, as a result, it will not accept it and show this error message. But it can happen with 1 or 2 users, not with most of the users in the company simultaneously.

    If this happens with the many users simultaneously, there is an issue of AD sync where passwords of the users are not properly synced after the installation of the Safeguard client.

    If it is happening with 1 or 2 users, you can use this article to reset the password.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

Children