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Sophos page stuck on my screen after ninstall

Deb Ryan

- I have a very old computer from work and tried to uninstall sophos.. Ever since when I turn on my comp I get a white page with the sophos guard symbol & timer symbol. Tried alt/shift/delete & shift & f6. HELP PLEASE 

I can’t get past this page



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  • 0

    Hi Deb,

    Thanks for reaching out to us. 

    From the information provided, it sounds like your device was encrypted using SGN Encryption. If your company still has the Safeguard Server up and running, getting in touch with them may help you to resolve your issue. There is typically a user key involved with SGN encryption where the information assigned to your user account verifies authenticity and allows you to access your data. If these components were uninstalled it would explain why the device is not powering on normally.

    If you do not need any of the files that are on the device, I'd suggest performing a clean installation of Windows using a bootable USB drive. 

    Kushal Lakhan
    Team Lead, Global Community Support
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  • FormerMember
    0 FormerMember in reply to Qoosh

    Kushal is 100% correct on this. There is no way to get the data off without contacting the company that owns the key. For boot functionality, just format the drive and install windows again.

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  • FormerMember
    0 FormerMember in reply to Qoosh

    Kushal is 100% correct on this. There is no way to get the data off without contacting the company that owns the key. For boot functionality, just format the drive and install windows again.

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