suppress shutdown-exe dialog

RE: suppress shutdown-exe dialog

Jess Feas — Tue, 01 Dec 2020 17:16:22 GMT

Hello Shweta,

Thanks for the link. It does not help me. I am doing the same process they are and restarting. I am running MSIEXEC /qn /norestart /X(guid) for the client config, client, and prestart components. even trying other MSIEXEC switches such as /q /quiet REBOOT=REALLYSUPRESS etc.

After those three SafeGuard components are removed I restart the PC. After the restart, the system receives the restart notice in my original posting above. In otherwords, yes the system is being restarted after uninstall. The issue is after this step Sophos is wanting to restart the PC for a "final reboot". As stated, I need to suppress this notice. I am ok restarting the PC a second time if required, but it has to be via my task sequence so I can run things post uninstall restart such as user notifications. If the system is restarted outside of the task sequence the task sequence fails out. So how do I suppress this restart notice?

RE: suppress shutdown-exe dialog

Shweta — Tue, 01 Dec 2020 10:16:38 GMT

Hi Jess Feas

AFAIK, a reboot will be required. Please check this similar thread and see if it helps you.

RE: suppress shutdown-exe dialog

Jess Feas — Mon, 23 Nov 2020 16:38:01 GMT

Its not too bad for sure but there should be a documented way to suppress it so we can fully automate the process and take the users out of it. Even considering all they have to do is log in so this gets triggered.

RE: suppress shutdown-exe dialog

Jess Feas — Mon, 23 Nov 2020 16:36:50 GMT

anyone from Sophos itself have the solution to suppress this? Its the last piece keeping me from moving to the new solution.

RE: suppress shutdown-exe dialog

MichaelMcLannahan — Tue, 03 Nov 2020 20:58:12 GMT

We restart in twice in our automated removal too. I’d like to think it is possible though, certainly if you remove the config and then the client manually with appwiz.cool then it’s only one reboot!

But yes, two restarts for us at present and although we’ve not really rolled out this method yet I don’t think too many will complain! A bit annoyingly but a small price to pay for a slick migration from SafeGuard onto the “new” service.