https://community.sophos.com/encryption/f/discussion/123789/computer-is-lockedAfter 4-5 times login attempts, my computer has been locked . How to unlock it ...Help me outen-USTelligent Community 12https://community.sophos.com/thread/454900?ContentTypeID=1Tue, 08 Dec 2020 11:59:06 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:fc00ef35-bc4c-4d56-9a31-fdd7b78b4cf2MichaelMcLannahan<p>I would also suggest a FULL shutdown of the PC too - not just the standard one that doesn&#39;t really shutdown as such. You should also still be able to log in with the Windows Credential provider (the &quot;normal head/shoulders&quot; icon) once the device is fully shut down.</p><div style="clear:both;"></div>https://community.sophos.com/thread/451431?ContentTypeID=1Sun, 01 Nov 2020 23:08:44 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:9af19162-c721-4ed4-9a39-e3403b392d49GlennSen<p>Hello <a href="/members/kavita-kushwaha">Kavita Kushwaha</a></p> <p>With regards to this computer lock issue that you are seeing on your screen, this occurs due to a multiple incorrect login attempt caused by a recent password change on the account. Refer to this KB&nbsp;<a href="https://support.sophos.com/support/s/article/KB-000035365?language=en_US">https://support.sophos.com/support/s/article/KB-000035365?language=en_US</a>&nbsp;and apply steps being described to solved the issue.&nbsp;</p><div style="clear:both;"></div>