https://community.sophos.com/encryption/f/discussion/123486/need-help-in-hard-disk-decryptionDear All, Hope you all are safe and doing good. I am working for a company that uses Sophos Safeguard Encryption. I was having an older company Laptop which needed replacement due to some hardware issues. I connected my external hard disk to the laptopen-USTelligent Community 12https://community.sophos.com/thread/450036?ContentTypeID=1Sat, 17 Oct 2020 09:15:34 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:14b477a4-248f-47f7-976d-6f2c00265fa7Sudeep Yerunkar<p>Thank you Richard. I will check with our System Admin and will keep you posted.</p><div style="clear:both;"></div>https://community.sophos.com/thread/450021?ContentTypeID=1Fri, 16 Oct 2020 22:23:48 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:6ed75129-7e55-452f-831e-69fc0ae69db1FormerMember<p>Michael is correct.</p> <p>The computer had a policy that had usb devices as a target. The issue comes down to what key was defined in the policy to encrypt the drive.&nbsp;</p> <p>Your SGN admin can tell you.&nbsp;</p> <p>Your new machine will need SGN installed with all the same components and your keyring will need the key used to encrypt that drive. In other words, the admin needs to assign the key to you in the Management Center.&nbsp;</p> <p>Richard</p><div style="clear:both;"></div>https://community.sophos.com/thread/450005?ContentTypeID=1Fri, 16 Oct 2020 19:51:32 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:e5708476-3ad1-4c3f-a258-8e06d9f3b756MichaelMcLannahan<p>I&rsquo;m afraid you&rsquo;ll need to contact the system administrator at your company. If the server is set up correctly the policy has enabled the encryption on the external drive and there should be a copy of the recovery key so they can assist you in decrypting it.&nbsp;</p> <p>Do you recall what version of SafeGuard is in use?&nbsp;</p><div style="clear:both;"></div>