Recovery Key for Volume --- is missing on Macbookshttps://community.sophos.com/encryption/f/discussion/123344/recovery-key-for-volume-----is-missing-on-macbooksSome of our Macbooks have a recurring issue where Sophos cannot encrypt the machine due to a missing recovery key. We think it might have to do with FileVault, but are having difficulties finding any solutions for this error. In situations like this,en-USTelligent Community 12RE: Recovery Key for Volume --- is missing on Macbookshttps://community.sophos.com/thread/449336?ContentTypeID=1Sat, 10 Oct 2020 13:04:03 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:31f5b1d4-e0b0-43bd-9fca-0c1efb82d486MichaelMcLannahan<p>There&#39;s a few things to check/answer first -</p> <p>1 - I would confirm what SSG version are you running on the Mac.</p> <p>2 - What Mac OS version is it?</p> <p>3 - Is the drive actually encrypted (does FileVault report it&#39;s turned on)</p> <p>4 - What does the SSG Mac client report the drive is?</p> <p>5 - If it IS encrypted - was it by any chance encrypted BEFORE SSG was installed - If so you&#39;ll need to import the key into SSG</p> <p></p> <p>Cheers</p> <p></p><div style="clear:both;"></div>