Safeguard encryptionhttps://community.sophos.com/encryption/f/discussion/123256/safeguard-encryptionHi All, Can you let me know how to recover password for On-prem and roaming users in CDE Regards, Subhasrien-USTelligent Community 12RE: Safeguard encryptionhttps://community.sophos.com/thread/449162?ContentTypeID=1Thu, 08 Oct 2020 07:38:07 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:f56a2ca4-4288-418b-b04d-6f7d8fc23adeShweta<p>Hi&nbsp;<a href="/members/subhasri-d">SUBHASRI D</a></p> <p><span>Accounts with the Helpdesk, Admin or Super Admin role have the required permission to retrieve a recovery key in Sophos central console. Please check <a title="https://support.sophos.com/support/s/article/KB-000038500?language=en_US" href="https://support.sophos.com/support/s/article/KB-000038500?language=en_US" rel="noopener noreferrer" target="_blank">this article</a> which lists out the steps&nbsp;to retrieve recovery keys.&nbsp;</span></p><div style="clear:both;"></div>RE: Safeguard encryptionhttps://community.sophos.com/thread/448933?ContentTypeID=1Tue, 06 Oct 2020 09:17:32 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:32e8ff49-6e84-4057-aa29-ffd0c4dd8d7aSUBHASRI D<p>Hi,</p> <p>Unmanaged client refers to standalone right.But, my concern is if a user who is in the organization managed by CDE and now he has gone onsite means roaming in that case he forgot the password how can i recover it??</p> <p></p> <p>Regards,</p> <p>Subhasri</p><div style="clear:both;"></div>RE: Safeguard encryptionhttps://community.sophos.com/thread/448927?ContentTypeID=1Tue, 06 Oct 2020 08:42:44 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:f658679b-4da5-4c0f-b70d-4dd1ce13e723Shweta<p>Hi <a href="/members/subhasri-d">SUBHASRI D</a></p> <p>Please check <a title="https://support.sophos.com/support/s/article/KB-000033633?language=en_US" href="https://support.sophos.com/support/s/article/KB-000033633?language=en_US" rel="noopener noreferrer" target="_blank">this article</a> for&nbsp;<span>recovery scenarios&nbsp;for SafeGuard Enterprise.&nbsp; Also, <a title="https://support.sophos.com/support/s/article/KB-000035021?language=en_US" href="https://support.sophos.com/support/s/article/KB-000035021?language=en_US" rel="noopener noreferrer" target="_blank">this article</a>&nbsp;will help with the available&nbsp;recovery options per encryption method for every platform&nbsp;</span></p><div style="clear:both;"></div>