Unplanned Outage: Due to a technical glitch, customers might see higher wait times on Sophos Call Lines. We request for your kind cooperation. Please prefer logging a case via Sophos Support Portal, unless the situation is critical for you.
I have recently added a new OU on our AD, but it has not pulled it through, is there something I'm missing?
New OU's won't be auto polled. You need to go into the sync config screen and click the check mark beside the OU.
Found it, many thanks